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Terms & Conditions

1. Introduction

Welcome to Exact Fleet Solutions, a division of Exact Auto Parts. These Terms and Conditions outline the rules and regulations for the use of our services and website, located at www.exactfleetsolutions.co.uk. By accessing and using this website and our services, you agree to comply with these terms.

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2. Definitions

  • “We,” “Us,” “Our” refer to Exact Fleet Solution, a division of Exact Auto Parts.

  • “You,” “Customer” refers to the individual or business accessing or using our services.

  • “Fleet” refers to the collection of vehicles managed by you or your company.

  • “Parts” refers to the automotive parts and products provided by Exact Fleet Solution for fleet maintenance.

  • “Services” refers to the mobile mechanic services, on-site maintenance, parts supply, and tailored fleet solutions offered by Exact Fleet Solution.

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3. Acceptance of Terms

By using our services or browsing our website, you accept and agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you must discontinue using our services immediately.

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4. Services Offered

4.1 Bulk Parts Supply

We provide bulk automotive parts and components to fleets across the UK. Availability of parts may vary, and we reserve the right to make changes to our catalogue without prior notice.

4.2 Mobile Mechanic Services

Our mobile mechanic service is available to fleets on-site or on the go. These services are subject to availability, and service hours may vary based on location and demand.

4.3 Tailored Fleet Solutions

Exact Fleet Solution offers custom fleet solutions for mechanical and software-related challenges. Consultation fees may apply, depending on the scope of the services required.

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5. Ordering and Payment

5.1 Orders

  • Orders must be placed through authorized channels, including our website, phone, or email.

  • All orders are subject to stock availability and confirmation of the order price.

  • We reserve the right to refuse or cancel orders if we suspect fraud or if the order does not comply with our terms.

5.2 Payment

  • We accept payments via various methods, including credit cards, debit cards, and other available payment gateways (WooPayments, PayPal, AMEX, Stripe, Klarna).

  • Payments must be completed before parts are shipped or services are rendered.

5.3 Pricing

  • All prices listed on our website are subject to change without prior notice.

  • Pricing errors, whether due to system glitches or typographical mistakes, may result in orders being modified or cancelled. We will notify you of any changes before processing the order.

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6. Delivery and Risk of Loss

  • Delivery of parts will be made to the address provided by you. Delivery times are estimates and not guaranteed.

  • Risk of loss or damage passes to you upon delivery of the goods.

  • We are not liable for delays or failures in delivery due to circumstances beyond our control, including but not limited to transportation disruptions, acts of nature, or supplier issues.

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7. Cancellations, Returns, and Refunds

  • You have the right to cancel orders within 14 days of purchase in accordance with the Consumer Contracts Regulations. However, cancellations for custom solutions or installed parts may be restricted.

  • Returns for parts are accepted within 60 days for non-defective, unused items in original packaging, subject to inspection.

  • Defective goods may be returned within 14 days, subject to our inspection and refund policy.

  • You are responsible for the safe return of items. We advise using trackable and insured shipping methods.

  • Returns must follow our standard return process as outlined on our website.

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8. Warranty and Liability

  • Parts supplied by Exact Fleet Solution come with manufacturer warranties where applicable. Any claims should be made following the guidelines provided with the product.

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use or installation of our parts or services.

  • Exact Fleet Solution is not responsible for any loss or damage incurred due to failure of parts or delays in service unless caused by gross negligence on our part.

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9. Data Protection and Privacy

  • We collect and process personal data in accordance with our Privacy Policy. By using our website or services, you consent to the processing of your data as outlined.

  • We use cookies to improve user experience and track website performance. You may disable cookies in your browser settings, but this may affect the website's functionality.

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10. Intellectual Property

  • All content on this website, including text, images, logos, and design, is the intellectual property of Exact Fleet Solution or our content partners.

  • You are prohibited from copying, distributing, or modifying any part of the website without prior written permission from Exact Fleet Solution.

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11. Changes to Terms and Conditions

  • Exact Fleet Solution reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

  • It is your responsibility to review these terms regularly. Continued use of the website or services after changes signifies your acceptance of the revised terms.

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12. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of England and Wales.

  • Any disputes arising from these terms will be resolved under the exclusive jurisdiction of the courts of England and Wales.

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13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Exact Fleet Solution
info@exactfleetsolutions.co.uk
07553810742

Havelock Hub
14 Havelock Place
Harrow
HA1 1LJ

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